We pack and send every order from our store in Barwon Heads, Victoria.
Processing time
Orders are packed and sent within 1 to 3 business days. We'll email you a shipping confirmation with tracking details as soon as your order is on its way.
Click and collect
Free. Choose "Pickup" at checkout and we'll email you when your order is ready to collect from 55B Hitchcock Ave, Barwon Heads. Collection hours are Monday to Saturday 9am to 3pm, and Sunday 10am to 3pm.
Australia
Standard shipping: $10
Express shipping: $15
Free standard shipping on orders over $200
New Zealand
Shipping: $15
Free shipping on orders over $200
United States
Shipping: $25
Free shipping on orders over $300
Rest of the world
Standard international shipping: $18
We ship to Canada, the United Kingdom, Ireland, most of Europe, the United Arab Emirates, Israel, Japan, South Korea, Hong Kong, Singapore and Malaysia. If your country isn't available at checkout, email us and we'll see what we can do.
All prices are in Australian dollars.
Delivery times
Delivery times are estimates from our carrier, Australia Post, and begin once your order has been sent.
Australia, standard: 3 to 5 business days
Australia, express: 1 to 4 business days
New Zealand: 5 to 8 business days
United States: 8 to 20 business days
Other international: 6 to 27 business days
Delays can happen during busy periods and are outside our control, but we're always happy to help track down a parcel.
Customs, duties and taxes
International orders may attract customs duties or import taxes in the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Incorrect addresses
Please check your shipping address carefully before placing your order. If a parcel is returned to us because of an incorrect or incomplete address, the cost of sending it again will be charged to the customer.
Lost or damaged parcels
If your order arrives damaged or hasn't arrived within the expected time, please email us at hello@alesijewellery.com with your order number, and a photo if it's damaged, and we'll sort it out with you.
Questions
Email hello@alesijewellery.com and we'll get back to you as soon as we can.
