Refund policy

We want you to adore your Alesi purchases. Please choose intentionally, as we do not offer refunds for change of mind.

Change of mind

If you change your mind, we are happy to offer an exchange or a credit note on full priced products, provided your return meets the conditions below.

Earrings and swimwear are excluded from change of mind returns for hygiene reasons.

Conditions of return

• Returns must be made within 7 days of purchase in-store, or within 7 days of delivery for online orders.
• Items must be unworn and in original saleable condition, with all packaging and tags intact.
• Proof of purchase is required.

Faulty items

Refunds are offered for faulty goods only. If you believe your item is faulty, please contact us with your order number and a photograph and we will help you sort it out.

How to return

• In-store: Bring your item and proof of purchase in-store.
• Online: Email hello@alesijewellery.com to initiate your return. Return postage for exchanges is at the customer's expense. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit. 

 

Our returns policy is in accordance with Australian Consumer Law. 

Questions about a return? Get in touch at hello@alesijewellery.com.