At Alesi we want you to love what you take home. Please choose carefully — we do not offer refunds for change of mind.

Change of mind

If you change your mind, we are happy to offer an exchange or a credit note, provided your return meets the conditions below.

Earrings and swimwear are excluded from change of mind returns for hygiene reasons.

Conditions of return

• Returns must be made within 7 days of purchase in-store, or within 7 days of delivery for online orders.
• Items must be unworn and in original saleable condition, with all packaging and tags intact.
• Proof of purchase is required.

Faulty items

Refunds are offered for faulty goods only. If you believe your item is faulty, please contact us with your order number and a photograph and we will help you sort it out.

How to return

• In-store: bring your item and proof of purchase to the boutique.
• Online: return postage for exchanges is at the customer's expense. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

Your rights under Australian Consumer Law

This policy is offered in addition to, and does not limit, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions about a return? Get in touch at hello@alesijewellery.com.